1. Applicability
These “General Terms and Conditions” apply to contracts between SV (Schweiz) AG (hereinafter referred to as the Caterer) and the customer (hereinafter referred to as the Customer) concerning the provision of catering services (including all related services and deliveries) by the Caterer, such as recurring deliveries of fruit and/or bread and croissant baskets, catering for meetings and breaks and/or catering for events hosted by the Customer, in particular banquets, seminars, conferences, company parties, receptions, etc. and for instances where:
The Caterer delivers exclusively based on these General Terms and Conditions. Any deviating terms and conditions, especially the Customer’s General Terms and Conditions, are only valid if this has been agreed explicitly on a case-by-case basis.
Individual arrangements in the event contract/quote take precedence over these General Terms and Conditions – especially in the event of any conflict between the individual arrangements and the General Terms and Conditions – and are therefore to be agreed separately and added to the event contract/quote as an individual arrangement.
2. The Caterer’s service
The Customer will entrust SV (Schweiz) AG exclusively with catering at the event or with the continuous contract for recurring catering services (hereinafter collectively referred to as “catering”) based on the detailed offer or order confirmation.
The Caterer undertakes to provide the catering with care. The Caterer will strive to provide the catering in good time and to the Customer’s utmost satisfaction. The food and drink selection process will place an emphasis on impeccable quality.
3. Conclusion of the contract
Based on information provided by the Customer verbally, in writing or in the online shop, the Caterer will either provide the Customer with a detailed catering offer or confirm the order placed in the online shop (e.g. when ordering a fruit basket). After making any necessary adjustments, the Customer will award the contract by sending the Caterer electronic or written confirmation of its acceptance of the offer. In urgent cases, verbal acceptance of the offer by the Customer is also binding. In such a case, the Caterer will issue written confirmation in which reference is made to the offer.
If the Customer fails to accept the offer before the deadline set by the Caterer, the offer will become invalid.
In all cases, the contract comes into existence as soon as the Caterer confirms the order in writing.
As such, the electronic or written order confirmation and any annexes will set out the specifics of the agreement concluded between the Customer and the Caterer; such annexes are integral components of the contract between the Parties (collectively referred to as the “contract”).
4. Changes to the number of people
If the number of people changes by more than 20%, the Customer must notify the Caterer, in writing if possible, no later than five days before the start of the event or the delivery date.
The Caterer cannot guarantee that it will be able to accommodate any changes after this point. If there are more people than agreed, the Caterer will strive to serve everyone within the limits of its own capacity.
The final number of participants must be communicated no later than 3 working days before the event or delivery date. The invoice will be based on this number of people. The full price will be charged for any participants who do not attend.
Furthermore, changes in the number of people may result in adjustments to the calculated prices.
5. Minor changes
The Caterer reserves the right to make reasonable changes or adjustments to its services in response to last-minute changes in supply, unavailable goods or unexpected price increases.
6. Payment in advance
The Caterer is entitled to demand payment in advance from the Customer on the conclusion of the contract. The details will be set out in the offer and/or the contract.
7. Cancellation
If the Customer cancels an order, the Caterer will invoice the Customer for the following costs:
The Caterer will pass on, in full, any costs already incurred by third-party service providers (florists, technicians, etc.) that can no longer be canceled.
8. Withdrawal by the Caterer
The Caterer is entitled to withdraw from the event contract or quote if it has due cause for doing so. This shall be the case, for example, if
after the conclusion of the contract, the event commissioned by the Customer proves a threat to the Caterer’s smooth business operations, security or reputation. In particular, this is the case if, when it engages the Caterer, the Customer does not provide the Caterer with sufficient or truthful information about the true purpose of the event.
If the Caterer exercises one of these rights of withdrawal, the Customer shall be obligated to pay the Caterer compensation for all losses and damage resulting from its withdrawal.
Withdrawal must be declared in writing.
9. Infrastructure, cleaning and disposal
9.1 Catering in the Customer’s function rooms
Unless agreed otherwise, the Customer will provide the Caterer with the following infrastructure free of charge, if necessary, and undertakes to hand it over punctually in a condition suitable for its intended use and take it back in the same condition:
- the necessary rooms;
- furniture, fixtures and equipment (tables, chairs, cloakroom, etc.);
- heating, water and electricity.
The Caterer is responsible for cleaning the catering equipment. Furthermore, unless agreed otherwise, the Customer is responsible for cleaning and waste disposal.
If a defect occurs in the rooms or inventory items when the rooms or inventory items are made available, or during the performance of the service by the Caterer, the Customer will be obligated to remedy the defect without undue delay and at its own expense. If the situation demands that the Caterer remedy the defect, the Customer will be obligated to reimburse the Caterer for the costs incurred based on proof of expenses provided by the Caterer.
The Customer must ensure that the rooms comply with the fire safety regulations.
The technical equipment and decorations supplied by the Customer or a third party must comply with the fire safety regulations and be set up or installed in such a way that they do not pose a risk to third parties or impede the Caterer in the performance of its service.
9.2 Catering in SV’s function rooms
If the Caterer and the Customer have agreed that the Caterer will provide the function rooms, the following will apply:
The Caterer is obligated to make the function rooms – including the necessary inventory items for the event to run smoothly – available in the agreed condition prior to the start of the event, and keep them available until the agreed end of the event. The function rooms and inventory items may not be used after the end of the agreed period without the prior consent of the on-site contact.
Unless they have been expressly promised in writing, the Customer is not entitled to use specific function rooms. If, for any reason, agreed function rooms should be unavailable, the Caterer undertakes to provide a replacement of equal value.
9.3 Catering in a third party’s function rooms
If the function rooms are provided by a third party due to the local circumstances, the following will apply:
The Customer is obligated to enter into the necessary contractual agreements to use the function rooms with the third party.
The Customer is obligated to ensure that the contractual agreements made with the third party are structured in such a way that the Customer is able to comply with the obligations arising from (9.1).
10. Loss of and damage to material belonging to the Caterer
If the Caterer provides material that is to be returned after the end of the event (such as glasses, crockery, cutlery and linen), the Customer is obligated to return the material to the Caterer both complete and intact. The Caterer is responsible for cleaning the returned material. The Caterer is entitled to invoice the Customer for losses and damage caused by guests.
11. Procurement and logistics
The Caterer will purchase the goods used. It is responsible for the selection and quality of suppliers and will ensure that the necessary logistics are in place. It will additionally define quantities and set prices and payment methods with regard to suppliers. The Caterer will contractually oblige suppliers to comply with the relevant legislation and will integrate monitoring of suppliers’ compliance with legal and contractual requirements into its risk management system.
The Customer will ensure that goods can be delivered without hindrance at any time.
The Caterer will define quantities and set prices and payment methods with regard to suppliers. To optimize costs, the Caterer will centralize and coordinate the procurement of goods. The Caterer will optimize its spending on logistics and provide appropriate ordering systems for this purpose. The Customer will benefit from lower purchase prices due to the Caterer’s large, combined order volume. Furthermore, the Caterer’s suppliers will compensate it for its coordination work to a normal extent for the industry; the Caterer will retain this compensation.
12. Rights to ideas, etc.
All rights to presented ideas, proposals, drafts, sketches, images, texts and the utilized management systems are the Caterer’s intellectual property.
13. The Caterer’s employees
The Caterer will provide personnel in line with the agreement. The applicable hourly rates are set out in the order confirmation.
All personnel deployed by the Caterer are obligated to follow the instructions of the Caterer alone.
14. Insurance and permits
Unless agreed otherwise, the Customer is responsible for taking out the necessary insurance cover for personal injury and damage to property, and for obtaining all legal permits required in connection with an event.
The Customer is liable for losses and damage it causes, as well as for losses and damage caused by employees, guests, other assistants, event participants or subcontractors, parties employed in performing an obligation and vicarious agents of the Customer.
15. Invoicing and payment in cash
After the event ends, the Caterer will provide the Customer with an invoice that must be paid in full within 30 days of the invoice date. If the Customer fails to meet this deadline, the Caterer reserves the right to charge the Customer default interest at a rate of 5% p.a. plus dunning fees of CHF 50.
16. Data protection
Please refer to the separate Privacy Policy for information on data protection.
17. Guarantee, transfer of risk and liability
The Caterer guarantees that deliverables will be of impeccable quality. The Customer is obligated to voice any objections to or report any defects in the services during or directly after the event. After this time, all services will be considered approved.
The Caterer’s liability is excluded insofar as is legally admissible.
The Customer assumes the risk of accidental destruction of the goods while in transit.
18. Force majeure
If the Caterer is fully or partially unable to fulfill its contractual obligations due to force majeure, it cannot be held liable for any infringement of or failure to perform the contract, and it will be released from those obligations as long as and to the extent that the case of force majeure prevents it from performing its service. The Parties define “force majeure” as one or more unforeseeable and unavoidable external events that cannot be averted, including the negative consequences of that event. For example, the following are considered force majeure: natural disasters such as landslides, volcanic eruptions, earthquakes, flooding, extraordinary weather, storms, lightning and avalanches, as well as plagues, epidemics, pandemics and other outbreaks of disease, including the resulting official measures such as bans and quarantines, as well as major social unrest, civil war and war.
19. Amendments to the GTCs
The GTCs apply as amended.
The Caterer reserves the right to adapt and amend the GTCs at any time. The Customer will be notified of amendments to the GTCs in an appropriate fashion, especially by means of publication on the website. As such, please consult the website on a regular basis.
20. Partial invalidity
If any provision set out in the contract conflicts with a mandatory statutory provision, a legally admissible provision that reflects the Parties’ original intention will apply in lieu of that provision. This does not affect the validity of the remaining provisions set out in the contract.
21. Applicable law and place of jurisdiction
The contract is subject to Swiss law.
The place of jurisdiction for all disputes arising in connection with the contract and the Caterer’s activities is District 1 of Zurich, Switzerland. If both the district court and the commercial court are competent, the commercial court takes precedence.
Last updated November 2025
As part of the use of our online shops, we set up a personal user account protected by two-factor authentication (code sent via email) for each guest who registers with us. You can manage your data in this account. If you want to create such a profile or you want to register, you must provide us with some data. If you do not provide this data, you cannot create a profile (“mandatory data”). The following data must be provided during registration:
- Company
- Address
- Title, first name and surname
- Telephone number
- Email address
- Password
- Consent to the T&Cs and the Privacy Policy
- If necessary, information about the payment method used by you
You can voluntarily enter, manage and edit various other pieces of information in the online shop.
Name and email address must be provided so that we can identify you as the contractual partner and so that we can provide you with an optimal offer. While the registration process is in progress, we need your email address, as the information about your order is sent to your email address and we primarily use the email address to communicate with you.
The telephone number can be used for any queries requiring a quick response.
Customer activity data: Through your orders/purchases, we receive information about your shopping and ordering habits and preferences. This specifically includes the following data: date, place, time, type, quantity and value of products purchased, payment method used. The history log is designed to allow you to track your purchases and reconcile them with payments.
We also use customer activity data to track and continuously improve your shopping and ordering experience. We do this to make it more customer-friendly and tailored for you, to communicate with you about your orders and about specific products or marketing promotions, and to recommend products and services that may be of interest to you. In this respect, your customer behavior may be analyzed and your data may be processed for advertising and marketing purposes.
This data processing is justified by the fact that (1) the processing is necessary for the performance of the contract between you and us for use of the online shop, or (2) we have a legitimate interest in ensuring the functionality and faultless operation of the online shop and so that we can make you offers and familiarize you with our services in the best possible way.
The data is stored for as long as it is necessary to achieve the purpose for which it was collected. Insofar as the data is required for a longer period of time for criminal prosecution purposes or to secure, establish or enforce legal claims, such data will be processed until these purposes have been achieved.
Please note that due consideration must be given to legal archiving and retention obligations, which may lead to an extension of the retention period.
For further information (in particular about the controller, the external data protection officer, the rights of data subjects, etc.) in connection with data processing by the caterer, please refer to the privacy policy on the SV Group AG website, which can be accessed via the following link: